1. Professional Conduct

We maintain a professional and respectful relationship with our clients and staff. Workplace bullying and misconduct are not tolerated. If our staff experience such behavior, we reserve the right to cease work for the disrespectful client, and the client may be liable for a fee.

2. Service Booking and Deposits

A 50% deposit is required to formally secure a service booking. An invoice or sales receipt will be provided to the client. The remaining balance may be billed based on the project’s progress. All payments are due within 3 business days of invoicing.

3. Additional Work and Costs

Any additional work not agreed upon in the initial contract may result in additional costs. Clients will be informed of any potential extra charges before proceeding with additional work.

4. Contract Termination

If a client decides to terminate a contract, a fee will be charged for occupying our services. This fee will be based on the duration and scope of the work already completed.

5. Cancellations and Refunds

If a deposit has been paid but we (Clare Valley Home Maintenance) need to cancel it, we will refund the deposit. If cancellation is initiated by the client we absolutely reserve the right to retain the full deposit amount unless the client is able to demonstrate that cancellation was as a result of extenuating circumstances.

6. Responsibility for Damage

We are not responsible for any damage caused by the client’s lack of home maintenance, inappropriate work done by other trades, or lack of care. Clients are advised to ensure their property is well-maintained to prevent any potential issues.

7. Delays in Completion

We are not responsible for any delays in the completion of work due to lack of communication, client fault, or lack of materials. Clients are encouraged to provide timely responses and ensure all necessary materials are available to avoid delays.

8. Privacy Act Compliance

We adhere to the Privacy Act and ensure that all client information is handled with the utmost confidentiality and security. Personal data will only be used for the purposes of providing our services and will not be shared with third parties without consent.

9. Legislative Compliance

We comply with all relevant legislation and regulations in the conduct of our services, including occupational health and safety standards, construction codes, and environmental regulations.

10. Quality Assurance

At CVHM, we are committed to delivering high-quality workmanship. Our team is trained and certified in various aspects of home maintenance and repair. We use quality materials and follow industry best practices to ensure customer satisfaction.

11. Communication

Effective communication is crucial to the success of our projects. We maintain clear and open lines of communication with our clients throughout the duration of the project, providing regular updates and addressing any concerns promptly.

12. Overdue Payment and Interest Policy

At CVHM, all invoices are due and payable within 3 business days from the invoice date unless otherwise specified. If payment is not received by the due date, the invoice will be considered overdue and an interest charge of 10% per month will be applied from the due date until full payment is received. A reminder notice will be sent after the due date to inform the client of the overdue status and any interest charges applied. Continued non-payment may result in further actions, including the involvement of a collection agency or legal proceedings, with any additional costs incurred being the responsibility of the client. Clients must notify CVHM in writing within 3 business days of the invoice date to resolve any disputes without accruing interest. We appreciate your prompt attention to payments to avoid additional charges and to maintain a positive business relationship.